Candour Law Professional Corporation ("Candour Law", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information collected through our website and during the course of providing legal services.

1. Information We Collect

We may collect the following categories of information:

• Contact information you provide voluntarily through our consultation form or by email and telephone — name, email address, phone number, and a brief description of your matter.
• Engagement information required to provide legal services, including documents and details necessary to advise you.
• Technical information automatically collected when you visit our website, such as IP address, browser type, device type, and pages viewed.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and schedule consultations;
• Provide legal services and communicate about your matter;
• Meet our professional, regulatory, and legal obligations (including obligations under the Law Society of Ontario);
• Maintain our records and improve our website.

3. Confidentiality and Solicitor-Client Privilege

Communications related to legal advice are protected by solicitor-client privilege. We do not share privileged communications with third parties without your consent, except as required or permitted by law.

4. Disclosure of Information

We do not sell your personal information. We may disclose information to trusted service providers (e.g., secure document management, email, and accounting systems) under appropriate confidentiality obligations, or where required by law, court order, or our professional regulator.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Retention

We retain client records in accordance with our professional obligations under the Law Society of Ontario and applicable law. Information collected through general inquiries is retained only as long as needed to respond.

7. Your Rights

Subject to applicable law, you may request access to or correction of personal information we hold about you. To make a request, contact us at [email protected].

8. Cookies

Our website may use cookies and similar technologies for basic functionality and analytics. You can adjust your browser settings to refuse cookies, though some site features may not function properly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact

Questions about this Privacy Policy can be directed to:
Candour Law Professional Corporation
Email: [email protected]
Phone: +1 (437) 476-0505